Last year another community action agency close and their work load was transferred to Community Action Partnership of Hennepin County.
Their workload was increased from 12,000 applications to 22,000. For the past 5 years they had 25 to 30 staff members to process 12,000 applications. Normally, to process 22,000 applications, you would need 46 staff members.
We implemented Laserfiche workflow and they were able to process the increase with less staff.