A study done by the Delphi Group (copyright 2011), “The High Cost of Knowledge” has some important details that I think you will be interested in. In a survey of over 1000 office workers in mid to large size companies, they asked “how much time do you spend searching for information to get your job done”.
The answer to this question may surprise you. In the age of high speed personal computers, electronic document management systems, and access to such things as Google, the response to this survey question was:
– 66% spend at least 15% of their day searching
– 39% spend over 25% of their day searching for information.
The chart above shows the details by percentage of the day.
What is surprising to me is that the results of studies done in the ’90’s were about the same as this recent study. From this information, it is apparent to me that even with the advancements of technology, the average user is still very inefficient.
There are several things that I think contribute to this inefficiency. First, is that the information and systems that a worker much search for information has become increasing complex. And secondly, due to the down-sizing of organizations, workers are now doing the jobs that several workers were doing previously.
What is the solution? I think that implementing document management systems, such as Laserfiche, that have extremely efficient search capabilities and have the ability to automate business process with workflow will help worker increase their efficiencies.
I liked the conclusion that the Delphi Group ended their article with: “Ultimately our ability to provide knowledge workers with better tools with which to do their jobs will determine how quickly we can accelerate the growth and economic prosperity needed to create new innovations and new jobs – making this jobless recover and every future one as short as possible!”
The tools are available to make workers more efficient. In this past year I have helped organizations implement Laserfiche Document Management and Workflow software. I have seen amazing increases in user productivity using this tool, Laserfiche.