Using Laserfiche Workflow Data To Eliminate Bottlenecks

RMS specializes in the contract manufacturing of complex, tight-tolerance medical device implants and surgical instruments related to: spine fracture, reconstructive orthopedics, cardiovascular components,  neurological stimulation components, drug delivery systems, and endoscopy devices.  The Minneapolis, Minnesota headquarters 154,000 square foot facilities focused on the manufacture of implants and endoscopy devices. The Memphis, Tennessee 21,000 square foot facility is dedicated solely to the manufacture of orthopedic instruments.  RMS manufacturing equipment includes over 300 highly-sophisticated CNC machines organized to utilize cellular workflow principles to achieve the lowest total cost. 

 RMS staff realized that it was getting more and more difficult to predict the order ship date as the number of orders grew to over one thousand a month.  They would have to continually notify customers of changes in ship dates.

RMS staff set out on a mission to determine the bottlenecks in their order entry/scheduling process and set goals to have firm order ship dates confirmed to the customer within 72 hours of receiving the order, reducing it from the average 7 weeks it was currently taking.

Vicky Benz, RMS’s CFO, said:  “When we had meeting to discuss what our bottlenecks were and how to improve our numbers, we had only people’s perception of what the problems were.  What they seemed to remember most were the jobs that had certain exceptions or issues.  We had a lot of data and reports to look at, but it was too much to even begin to analyze.”

“Luckily, we used Laserfiche Workflow to control every aspect of tracking and routing our jobs through our manufacturing process.  Laserfiche Workflow recorded every transaction in a SQL database.  We had three years of production data sitting in SQL that had all the detailed transactions; we just didn’t know to make sense out of the data.”

RMS hired Solbrack, a local Microsoft partner and Laserfiche VAR to assist with this project.  Chad Brinkman, Solbrekk’s SQL and Laserfiche expert, quickly realized that SQL 2005 Reporting Services was the tool  they needed to analyze the data and help determine the actual facts related to the manufacturing process.  Chad said, “ I used  the audit trail information stored in a couple of SQL tables in the LaserFiche SQL 2000 server, written a couple of stored procedures to compile the audit trails on the SQL 2000 server, calculated timing information, and stored them in SQL 2005 on another server .  Then I designed some SQL 2005 Reporting Services reports modeled after the business processes work flow RMS described for me based on the timing information r and rendered it to charts and graphs to help identify bottlenecks as the parts move from department to department.  Now, RMS has the ability to display a graph showing how each department, individual, part type, or job performed.“


When looking at the new reporting tool RMS has, Vicky Benz said,  “I am completely in awe of what Chad can do and what he can pull out of all  our raw data.”   We now have the tools to determine our bottlenecks. We can  make changes to our processes and track the results.  We now are able to work on achieving our goals and objectives.”

Larry Phelps

PS: – Free Document Imaging and Management Overview go to:


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