I found these statements on another blog 1 that I thought were very enlightening and very relevant to the topic of my blog.
1. “I think there is a world market for maybe five computers.” ~Thomas Watson, chairman of IBM, 1943
2. “There is no reason anyone would want a computer in their home.” ~Ken Olson, president and founder of Digital Equipment Corp., 1977
3. “This ‘telephone’ has too many shortcomings to be seriously considered as a means of communication. ~Western Union internal memo, 1876.
4. “640K ought to be enough for anybody.” ~Bill Gates, 1981.
5. “What would I do? I’d shut it down and give the money back to the shareholders.” ~Michael Dell on Apple, 1997.
6. “Everything that can be invented has been invented.” ~Charles H. Duell, Commissioner, U.S. Office of Patents, 1899.
7. “We don’t like their sound, and guitar music is on the way out.” ~Decca Recording Co. rejecting the Beatles, 1962
When you read these statements, you may wonder how these experts could make such foolish statement. It is easy to criticize these people, but we too must be mindful of our assumptions.
People have said to me, “Document imaging technology is too expensive for a company like mine.” Or “I don’t need something like Laserfiche; I can just store PDF’s in a folder or attach them to my business application.” I believe these assumptions are also flawed.
We recently installed Laserfiche for a client that had a system as described above and found that they had 25,000 orphaned documents that were not linked to any record in their business application. Each of these document represented contracts and important documents that were “lost” prior to installing Laserfiche. Our client thought they made a wise business decision, it was cheap and easy to attach PDF’s to their business application, but they now realize that their assumption was flawed.